Freedom Fulfilment
Privacy Policy
Last updated: 19 March 2026
1. Who We Are
Freedom Fulfilment is a service operated by Freedom FZC, a company registered in the United Arab Emirates. We provide e-commerce fulfilment, analytics, and integration services through our Shopify applications.
Contact: austin@freedomclub.com
2. Data We Collect
When you install our Shopify app, we access and store the following data from your Shopify store:
- Order data: Order numbers, line items, shipping addresses, financial status, fulfilment status
- Product data: Product names, SKUs, variants, pricing, inventory levels
- Customer data: Customer names and shipping addresses (only as part of order fulfilment)
- Store data: Store name, domain, currency, timezone
We do not collect or store customer payment information (credit card numbers, bank details). All payment processing is handled by Shopify and Stripe.
3. How We Use Your Data
- Processing and fulfilling orders through our fulfilment network
- Generating analytics, profit reports, and business intelligence
- Billing and invoicing for fulfilment services
- Customer support and issue resolution
- Improving our services and features
4. Data Sharing
We do not sell your data. We share data only with:
- Fulfilment partners: Warehouse and shipping providers necessary to fulfil orders
- Payment processors: Stripe, for billing purposes
- Infrastructure providers: Cloud hosting (AWS) for data storage and processing
All partners are bound by data processing agreements and handle data in accordance with applicable privacy laws.
5. Data Retention
We retain your data for as long as your Shopify app is installed and active. Upon uninstallation:
- Active session data is deleted immediately
- Order and billing data is retained for 12 months for accounting and dispute resolution purposes
- You may request earlier deletion by contacting us
6. Data Security
We protect your data using:
- TLS/SSL encryption for all data in transit
- Encrypted storage for sensitive credentials
- HMAC verification on all Shopify webhooks
- Role-based access controls
- Regular security audits
7. Your Rights (GDPR & Global)
You have the right to:
- Access: Request a copy of the data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Portability: Request your data in a machine-readable format
- Objection: Object to processing of your data
- Restriction: Request we limit processing of your data
To exercise any of these rights, contact us at austin@freedomclub.com. We will respond within 30 days.
8. Shopify Data Compliance
Our app complies with Shopify's API Terms of Service and data protection requirements. We handle mandatory GDPR webhooks for:
- Customer data requests
- Customer data erasure (redaction)
- Shop data erasure (redaction)
9. Cookies
Our application uses essential session cookies for authentication. We do not use tracking cookies or third-party analytics on the app itself.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.
11. Contact
For privacy-related enquiries: